Nadia Deken

Nadia Deken is a dedicated and experienced healthcare and communications professional with a strong background in hospital front-desk operations, medical records, patient services, and emergency dispatch. Throughout her career, she has demonstrated a commitment to providing compassionate customer service, maintaining accuracy, protecting confidential information, and remaining calm and dependable in high-pressure environments. Since 2021, Nadia has worked at HonorHealth Oncology Research Clinic Institute, where she supports patients, physicians, and medical staff through front-desk and administrative responsibilities. Her role includes checking in patients, updating documentation, verifying insurance and identification, collecting copayments, scheduling and confirming appointments, responding to inquiries, and coordinating urgent and non-urgent scheduling requests. She also assists with treatment-cycle scheduling for standard care and research studies and works closely with multiple departments to ensure patients receive timely and professional support. Nadia also brings valuable experience in medical records management, including coordinating with medical facilities to obtain patient records, submitting records requests, managing incoming documentation, and uploading medical images into patient charts through systems such as AMBRA and PowerShare. Her attention to detail and understanding of confidentiality allow her to handle sensitive patient information responsibly. Before transitioning into her current healthcare role, Nadia spent five years as a Dispatcher at Phoenix Children’s Hospital. In this demanding position, she handled emergency and non-emergency calls, dispatched security personnel, communicated with internal teams and external first responders, monitored critical systems, and responded to alarms involving fire, patient protection, generators, and medical gases. Her ability to remain calm while communicating accurate and critical information was an essential part of her work. Nadia’s professional strengths include communication, multitasking, problem-solving, organization, customer service, and the ability to work effectively in fast-paced environments. She is proficient with Microsoft Office and a variety of healthcare and communication systems, including EPIC, MyChart, Outlook, Excel, PowerPoint, RightFax, OnBase, AMBRA, PowerShare, and X-Drive. She is also bilingual in English and Spanish, both spoken and written. With a career built around helping people, supporting healthcare teams, managing important information, and responding effectively when it matters most, Nadia brings professionalism, reliability, compassion, and strong communication skills to every role she takes on. She is motivated by opportunities for continued professional growth and by the ability to use her experience and skills to make a meaningful difference in the workplace.